Archive Details

DALBAR recognizes Genworth for superior customer service in long term care insurance, annuities and life insurance


RICHMOND, Va., Dec. 22, 2014 /PRNewswire/ -- DALBAR has once again awarded Genworth its 2014 annual Service Award for its long term care insurance, annuity and life insurance businesses. 

Genworth ranked first for the high quality of service in long term care and third for the quality of service provided to life insurance policyholders. Genworth also won DALBAR's annual Annuity Service Award, one of six companies that DALBAR said had "emerged as the titans of customer service in 2014."      

"These awards reflect the commitment of hundreds of dedicated Genworth associates to focus on the customer experience, to keep the promises we make every day, and to deepen the relationships we've built through the years with our policyholders and distribution partners," said Chris Olson, chief operations officer for Genworth's U.S. Life Insurance division. "We take great pride in our service culture and the strength of our commitment to service excellence ? it is truly gratifying when a prestigious organization like DALBAR recognizes the results of that longstanding commitment."

In announcing the 2014 winners of its annual Life & Long Term Care Insurance Service Awards, DALBAR said Genworth "emerged as an industry leader for the fourth consecutive year, with proven leadership in the high level of professionalism, knowledge and respect for their policyholders that was found in over 94 percent of the calls evaluated for service.  This compares to an industry that demonstrated these critically important service characteristics in only 57 percent of calls evaluated."

"Through continuous monitoring and evaluation of service, DALBAR has recognized Genworth as a company dedicated to providing a premier level of service to their policyholders," said Kathleen Whalen, managing director at DALBAR.

In announcing the six winners of its 2014 annual Annuity Service Award, DALBAR said the winners stood out by "always catering to the importance of the relationship and showing genuine care and respect when conversing with contract holders." Since the DALBAR Annuity Service Award was first introduced 17 years ago, Genworth has won the award nine times.

DALBAR, Inc., is the financial community's leading independent expert for evaluating, auditing and rating business practices, customer performance, product quality and Service.  Launched in 1976, DALBAR has earned the recognition for consistent and unbiased evaluations of insurance companies, investment companies, registered investment advisors, broker/dealers, retirement plan providers and financial professionals.  DALBAR awards are recognized as the marks of excellence in the financial community. 

About Genworth Financial

Genworth Financial, Inc. (NYSE: GNW) is a leading Fortune 500 insurance holding company committed to helping families become more financially secure, self-reliant and prepared for the future. Genworth has leadership positions in long term care insurance and mortgage insurance and competitive offerings in life insurance and fixed annuities that assist consumers in solving their insurance, retirement and home ownership needs.

Genworth operates through three divisions: U.S. Life Insurance, which includes life insurance, long term care insurance and fixed annuities; Global Mortgage Insurance, containing U.S. Mortgage Insurance and International Mortgage Insurance segments; and the Corporate and Other division, which includes the International Protection and Runoff segments. Products and services are offered through financial intermediaries, advisors, independent distributors and sales specialists. Genworth, headquartered in Richmond, Virginia, traces its roots back to 1871 and became a public company in 2004. For more information, visit From time to time, Genworth releases important information via postings on its corporate website. Accordingly, investors and other interested parties are encouraged to enroll to receive automatic email alerts and Really Simple Syndication (RSS) feeds regarding new postings. Enrollment information is found under the "Investors" section of From time to time, Genworth's publicly traded subsidiaries, Genworth MI Canada Inc. and Genworth Mortgage Insurance Australia Limited separately release financial and other information about their operations. This information can be found at and



To view the original version on PR Newswire, visit:

SOURCE Genworth Financial, Inc.

Media: Julie Westermann, 804.662.2423,,

Email Alerts

Email Address *
Mailing Lists *

Enter the code shown above.

Email IR

Tim Owens – Investor Relations

Contact IR